Technical Guide

RAG Systems Explained: How AI Agents Access Your Data

MAZE TeamJanuary 5, 202510 min read
RAG Systems Explained: How AI Agents Access Your Data

What is RAG?

Retrieval-Augmented Generation (RAG) is the technology that allows AI agents to access and use your specific business data, not just general knowledge.

The Problem with Standard AI

Standard AI models (like ChatGPT) don't know anything about:

  • Your product documentation
  • Your company policies
  • Your historical customer interactions
  • Your pricing structure
  • How RAG Solves This

    RAG combines two powerful techniques:

    ### 1. Retrieval

    The AI searches your knowledge base for relevant information based on the user's question.

    ### 2. Generation

    The AI uses retrieved information to generate accurate, contextual responses.

    Technical Architecture

    User Question

    Vector Database Search

    Retrieved Documents

    AI Model + Context

    Accurate Response

    Implementation at MAZE

    Our RAG implementation includes:

    1. Document Processing: We convert your PDFs, docs, and webpages into searchable chunks

    2. Embeddings: Each chunk is converted into a vector representation

    3. Vector Database: We store vectors in a high-performance database

    4. Semantic Search: User questions trigger similarity searches

    5. Context Injection: Retrieved content is added to the AI's prompt

    6. Response Generation: AI generates answers with your data as context

    Performance Metrics

  • Accuracy: 95%+ on domain-specific questions
  • Latency: < 2 seconds end-to-end
  • Scalability: Handles millions of documents
  • Common Use Cases

  • Customer Support: Answer questions about your product
  • Sales: Provide accurate pricing and feature information
  • Internal Knowledge: Help employees find company information
  • Security Considerations

  • Data is encrypted at rest and in transit
  • Access controls ensure only authorized data is retrieved
  • GDPR-compliant data handling
  • Conclusion

    RAG is what makes AI agents truly useful for businesses. It's the bridge between generic AI and AI that knows your business inside and out.

    Interested in implementing RAG for your business? Contact us for a consultation.

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